Shipping and Delivery
The web department processes orders Monday to Friday between 9.30 and 6pm. During the weekend, you may call the the shop for help with products, or send enquiries about your order to: email@example.com.
For items we carry in stock you should receive your order within 3-5 working days, depending on where you are based in the UK.
Due to the wide choice and bespoke nature of our furniture and lighting items, most are not held in stock and we will order specifically for you in the finish, size, or colour you've specified at point of order. These items will be custom made as per your specifications. Delivery time varies by product and manufacturer, but you will always find the relevant delivery time stated on the product page of the website and on our order confirmation. Once orders have been received and checked at our warehouse we will arrange final delivery with our delivery partner at your convenience taking into account any regional schedules.
In the unlikely event that your order hasn't arrived within the period of time as stated at the point of order please contact firstname.lastname@example.org quoting your name and order number and we will investigate immediately.
Please check the dimensions at the delivery address for access (including doors, corridors and stairs), as well as the area of intended use, before you order to ensure that the product is the right size for your needs, and to enable us to deliver your order successfully. In some instances our delivery company can provide an access check at an additional charge if required. Goods that fail to fit into your property at point of delivery are your responsibility as we have no control over this. Any specialist delivery arrangements required such as hoists or dismantling items to component form and re-assembly would need to be by quotation and at additional cost.